Returns & Exchanges
We want you to love your purchase. If something isn't quite right, we're here to help with our simple return process.
14-Day Return Window
Returns must be initiated within 14 days of delivery date
Free Return Shipping
We provide prepaid return labels for eligible returns
Quality Guaranteed
Full refund for defective or incorrectly shipped items
How to Return Your Order
Initiate Return
Log into your account and go to 'My Orders' to start the return process within 14 days of delivery.
Package Securely
Pack your item in original packaging with all tags and accessories. Use the prepaid return label.
Ship Back
Drop off at any authorized shipping location or schedule a pickup. Track your return shipment.
Inspection & Refund
We'll inspect your return and process your refund within 3-5 business days of receipt.
Return Eligibility
Eligible for Return
- Item is in original, unworn condition
- All original tags are attached
- Original packaging and accessories included
- No signs of wear, damage, or alterations
- Returned within 14 days of delivery
- Original receipt or order confirmation
Not Eligible for Return
- Items worn outside or showing signs of use
- Items returned after 14-day window
- Items without original tags or packaging
- Damaged or altered items
- Special order or customized items
- Sale items marked as final sale
Refund Information
Processing Time
- • Returns are processed within 3-5 business days of receipt
- • Refunds appear on your original payment method within 7-10 business days
- • PayPal refunds typically process faster (3-5 business days)
- • You'll receive email confirmation when your refund is processed
Refund Amount
- • Full purchase price refunded for eligible returns
- • Original shipping costs are non-refundable (unless item was defective)
- • Return shipping costs are deducted from refund (unless item was defective)
- • International customs fees and duties are non-refundable
Exchange Policy
Direct Exchanges Not Available
Due to limited inventory and high demand for authentic sneakers, we don't offer direct exchanges. To get a different size or model, please return your original item for a refund and place a new order.
Size Exchange Alternative
- Return your original item using our standard return process
- Place a new order for your desired size immediately
- We'll prioritize your new order to ensure availability
- Your refund will be processed once we receive the return
Defective or Incorrect Items
If you receive a defective item or the wrong product, we'll make it right immediately:
- • Contact us within 48 hours of delivery
- • Provide photos of the defect or incorrect item
- • We'll arrange immediate replacement or full refund
- • Expedited shipping at no cost for replacements
- • Return shipping fully covered by SneakerProMax
Need Help with Returns?
Our customer service team is here to help with any return questions or issues.
Return Support
Email: returns@sneakerpromax.com
Phone: +1 (555) 123-KICK
Support Hours
Monday-Friday: 9AM-6PM EST
Saturday: 10AM-4PM EST