Shipping Information
Fast, secure, and reliable shipping to get your authentic sneakers delivered safely. Free shipping on all orders over $99 within the United States.
United States Shipping
Reliable ground shipping with tracking
Faster delivery for urgent orders
Next-day delivery by 6PM
Domestic Shipping Details
Security Features
- • Signature required for orders over $300
- • All packages fully insured
- • Adult signature required for high-value items
- • Package tracking from pickup to delivery
Processing & Packaging
- • Orders processed within 1-2 business days
- • Authentication completed before shipping
- • Eco-friendly packaging materials
- • Original boxes included when available
International Shipping
We ship to over 50 countries worldwide. All international shipments include tracking and insurance.
Duties and taxes may apply
VAT included, no additional duties
VAT included, no additional duties
Duties and GST may apply
Import duties may apply
All duties and taxes apply
International Shipping Important Notes
- • Customs duties and taxes are the responsibility of the recipient
- • Delivery times may vary due to customs processing
- • Some countries may have restrictions on certain products
- • Address accuracy is crucial for international deliveries
Track Your Order
How to Track Your Package
Online Tracking
- • Log into your account and visit "My Orders"
- • Click on your order to view tracking details
- • Real-time updates on package location
- • Estimated delivery date and time window
Email Notifications
- • Shipping confirmation with tracking number
- • Out for delivery notification
- • Delivery confirmation with photo proof
- • Any delivery exceptions or delays
Order Status Guide
Order Placed
Your order has been received and is being processed
Authentication
Items are being authenticated by our experts
Packaging
Your order is being carefully packaged
Shipped
Your order is on its way with tracking number provided
Out for Delivery
Your order is out for delivery today
Delivered
Your order has been successfully delivered
Shipping Policies
Delivery Requirements
- • Someone must be available to receive the package during delivery hours
- • Packages cannot be left unattended for orders over $150
- • Valid government-issued ID required for signature confirmation
- • Delivery to PO Boxes not available for sneaker orders
Lost or Damaged Packages
- • All packages are fully insured against loss and damage
- • Report issues within 48 hours of delivery for fastest resolution
- • Photo evidence required for damage claims
- • Replacement or full refund provided for confirmed issues
Address Changes
- • Address changes only possible before order ships
- • Contact support immediately if address correction needed
- • International address changes may incur additional fees
- • We cannot redirect packages once in transit
Need Help with Shipping?
Our shipping experts are here to help with any questions about delivery options, tracking, or international shipping.
Email Support
shipping@sneakerpromax.com
Response within 4 hours
Phone Support
+1 (555) 123-SHIP
Mon-Fri 9AM-8PM EST
Live Chat
Available on website
Mon-Sat 10AM-6PM EST