Terms of Service

By accessing and using SneakerProMax ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by SneakerProMax.

SneakerProMax is an online marketplace for authentic sneakers and streetwear. We provide a platform where users can browse, purchase, and receive authentic products from verified sellers and brands.

Our Services Include:

• E-commerce platform for sneaker and streetwear sales
• Product authentication and verification services
• Secure payment processing
• Customer support and dispute resolution
• Order tracking and delivery services

Account Creation:

• You must be at least 13 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized use

Account Responsibilities:

• Keep your login credentials confidential
• Update your information to keep it current and accurate
• Use the service in compliance with all applicable laws
• Not share your account with others

Product Authenticity:

• All products sold on SneakerProMax are guaranteed to be 100% authentic
• We employ professional authentication services to verify all items
• Counterfeit items will be removed and refunds issued
• We reserve the right to inspect and authenticate all products

Pricing and Availability:

• All prices are subject to change without notice
• Product availability is not guaranteed until payment is confirmed
• We reserve the right to limit quantities per customer
• In case of pricing errors, we reserve the right to cancel orders

Order Process:

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability
• We may require additional verification for certain orders

Payment Terms:

• Payment is required in full at the time of order
• We accept major credit cards, debit cards, and PayPal
• All payments are processed securely through Stripe
• Sales tax will be added where applicable

Shipping Policy:

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Shipping charges are non-refundable
• We are not responsible for delays caused by shipping carriers

Delivery Requirements:

• You must provide accurate shipping information
• Someone must be available to receive the package
• Signature confirmation may be required for high-value items
• We are not responsible for packages stolen after delivery

Return Policy:

• Items may be returned within 14 days of delivery
• Items must be in original, unworn condition with all tags
• Original packaging and accessories must be included
• Return shipping costs are the customer's responsibility

Non-Returnable Items:

• Items worn or damaged by the customer
• Items returned after the 14-day window
• Items without original tags or packaging
• Special order or customized items

You may not use our Service:

• For any unlawful purpose or to solicit others to unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To attempt to reverse engineer or gain unauthorized access to our systems
• To sell counterfeit, fake, or unauthorized products

The Service and its original content, features, and functionality are and will remain the exclusive property of SneakerProMax and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

Brand Names and Trademarks:

• All product names, brands, and trademarks are property of their respective owners
• We are authorized retailers for the brands we carry
• Brand names are used for identification purposes only

Service Disclaimer:

• The Service is provided on an "as is" and "as available" basis
• We do not warrant that the Service will be uninterrupted or error-free
• We disclaim all warranties, express or implied

Limitation of Liability:

• Our liability is limited to the amount you paid for the product
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for loss of profits, data, or business opportunities

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

These Terms shall be interpreted and governed by the laws of the State of New York, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

If you have any questions about these Terms of Service, please contact us: